Customer Care
Find quick answers to the most common questions about your order, shipping, returns, and more.
Still need help? Contact us using the form at the bottom of the page, our team is here to assist you.
Order Questions
What is the average delivery time?
Currently, demand is extremely high due to our limited sale. Therefore, delivery takes 5–12 days depending on your location.
Day 1: Order processing
Day 2: Packing & labeling
Day 3–12: Shipping & delivery
We understand that waiting isn’t always fun, but we assure you that the quality and the discount are worth the wait. Thank you for your patience!
What are the shipping costs?
We offer FREE worldwide shipping on all orders. No minimum required.
What payment methods can I use?
Shop with confidence using Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Every transaction is protected by SSL-certified payment partners to ensure a secure and smooth checkout.
How do I cancel my order?
You can cancel your order within 4 hours of placing it. Simply contact us using the form at the bottom of this page, and our team will take care of the cancellation for you.
Requests made after this window may not be possible as your order will already be in processing.
How can I track my order?
After your order is processed, you’ll receive a tracking code by email so you can follow your delivery in real time.
Haven’t received it? Please check your spam folder first. If it’s not there, contact us via the contact form and we’ll resend your tracking code right away.
I have not received my "order confirmation" email what should I do?
If you haven't received either of these emails, please check your junk/spam email folder.
If it's not there, please contact us via the contact form below, and we will quickly resend the emails to you.
I have not received my order, what should I do?
Please check your tracking link first to see if your order is still on its way. Delivery typically takes 6–12 business days, depending on your location.
If this timeframe has passed, please contact our customer service using the form below.
We’ll investigate the issue and get back to you as quickly as possible.
Where can I read the company policies?
We prioritize transparency and you can read our various detailed policies below:
Read our terms and conditions.
Read our shipping policy.
Read our return policy.
Read our privacy policy.
How can I return my order?
You can return your order within 100 days of delivery. Simply contact us using the form below, and we’ll provide you with the return instructions and address.
Please note that items must be unused, undamaged, and in their original packaging. Return shipping costs are the customer’s responsibility.
Belt Questions
How do I shorten my belt?
A perfect fit in seconds. Follow these 3 simple steps and enjoy your tailored belt.
1. Measure & Cut
Wrap the belt around your waist, find your ideal length and leave about 15 cm extra. Cut off the excess from the buckle side using scissors.
2. Attach & Lock
Insert the strap back into the buckle and press it down firmly. The small metal teeth will grip the leather and lock it securely in place.
3. Wear & Adjust
Slide the belt through your pants from right to left and adjust it to your perfect fit. To release the belt, simply press the button underneath the buckle.
How do I take off my belt?
Removing your Bella Belt is easy. Gently pull on the lever on the side of the buckle, and the belt can easily be slid out.
How much should I cut off to shorten my belt?
This varies per person. We recommend determining your waist size and then gradually cutting the belt bit by bit until you find the perfect length.
There are also guidelines on the inside of the belt to help determine how much to cut off. This ensures you achieve the perfect length every time you wear the belt!
What materials are the belts made of?
Our leather belts are crafted from high-quality split leather, featuring a natural cow leather exterior for a refined look and feel, combined with a reinforced interior for added durability.
Our vegan belts are made from premium, animal-free materials (PU) that closely replicate the look and texture of real leather, while remaining 100% cruelty-free inside and out.
All belts are finished with high-quality metal buckles, designed for long-lasting strength and everyday wear.
How do I attach the buckle to the belt?
Simply click the buckle onto the belt and close the clasp on the back. This may require a bit of pressure.
To remove the buckle, gently push the belt further into the buckle, it will release automatically.
Are the buckles nickel-free?
Not fully, our belts may contain small traces of nickel. While we do our best to minimize the amount of nickel, we cannot guarantee that they are completely nickel-free.
If you have a nickel allergy, we recommend considering this when making your purchase.
Can I purchase the belt and buckle separately?
At the moment, we don’t offer belts and buckles separately. Our collection is designed around complete sets and our mix & match bundle, so you can easily choose the style that fits you best from the start.
Need more help?
Send us a message!
Our team is ready to assist you with all your questions and concerns. If you need more help, do not hesitate to contact us.
We respond to all emails within 24 hours.













